We are a domain name tag holder and a recognized partner for .co.uk .com .net .london .org domains.
We are a Nominet tag holder and a recognized partner for many of the international domain registrars. In addition, through our long-term partnerships, we are able to offer top level domains such as .com’s and consult on different name connotations to help find the ideal WWW address for your website and email.
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Frequently Asked Questions
Our customer service levels commitment?
We will acknowledge all domain name related requests within 48 hours of submission and a further response within 48 hours of your issue being raised.
How to make changes to the domain?
If you require a change to your domain that has been registered via our services desk – firstname.lastname@example.org with details of the amendment to be made. We will acknowledge your request within 1 business day, and subject to Ambient authenticating that you have the right to request changes, carry out the amendments within 48 hours of the acknowledgement.
Is my domain subject to terms and conditions?
Yes all domains are subject to our web hosting services terms and conditions. These terms and conditions should be read before registering a domain name through Ambient Computers, because by purchasing a domain through us, you are agreeing to these terms.
How to renew your domain name?
When your domain name is approaching its renewal date, Ambient Computer Services will contact you directly to discover if you wish to continue using the domain name. This will be between 30 and 60 days of the expiry date. If we are unable to get in contact with you, following several attempts, the domain will lapse, and will not be renewed. However, should you change your mind, and wish to renew the domain after the expiry date, we could still be able to assist in maintaining your domain name. There is a small window of time, once your domain name has expired, where we may be able to renew it on your behalf. If this is the case, please contact us on 0207 537 7080 or email email@example.com
.UK Domain Names
The registration of a .co.uk & .uk domain is subject to Nominet’s terms and conditions. Existing guidelines from Nominet (the domain registry for .uk domain names), means the following information must be submitted to Ambient Computer Services when registering a .uk domain. Nominet will validate the details submitted on your application. If Nominet are unable to validate your information, Ambient Computers will contact you to check your information. If we do not receive a response within 30 days, your domain orders will be locked. If we are still unable to contact you a further 30 days later, then your domain order will be deleted.
When submitting your contact details, please ensure that the information given is accurate and in the following format:
Registrant Name (first + last name)
- A valid, registrant name (your name) must be used. The name must contain at least 4 characters and of these, 3 or more must be letters.
- Your street name must contain non-numeric information (not just a number)
- Your town or city
- Your country
- Your Post Code (where applicable for that country)
Phone Number Format
- A phone number must be supplied, and must be in the following format:
- Begin the number with a + (Followed with a country code e.g. +44, +33, +1) And the actual digits after country code (without any initial 0)
- Must contain an @
- End with a valid TLD (Top Level Domain) e.g. co.uk, .com
- Contain at least one character before the @
- Must not have any trailing or leading spaces
For .UK domains, we do not charge a fee for amendments, including transferring to another registrar.
Need to make a compliant?
If you wish to make a complaint about a domain name registration with Ambient Computer Services, please email our service desk – firstname.lastname@example.org with as many details as possible. We will acknowledge your communication within 48 hours and strive to respond to the issue within a further 48 hours.
If you are unhappy with the outcome of your complaint, you should request that your issue is escalated to director level. To do this, please forward your complaint to email@example.com. You will receive an acknowledgement in 48 hours and a further response within 48 hours of your issue being raised.
How to report domain abuse?
If you wish to contact us regarding a domain abuse issue such as phishing, spam etc. Please email our service desk – firstname.lastname@example.org. We will acknowledge your communication within 48 hours and strive to respond to the issue within a further 48 hours.