+44 (0) 800 123 4567 No.1 Abbey Road London W1 ECH UK

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What is included?

Remote Support

Unlimited onsite & remote support for server, network, application and user devices. With around 95% of support calls resolved remotely.

Primary & Backup Engineer

Dedicated primary and secondary technical engineer for familiarity and continuity to ensure knowledge of systems, people and environment.

Routine Site Visits

Routine site visits to conduct a series of proactive maintenance checks, systems reporting and resolve any support issues users may have.

Advanced Endpoint Monitoring

Real-time endpoint monitoring for servers and network devices to detect performance issues and outages.

Account Management

Regular account management meetings to report on helpdesk statistics, review our service and understand any potential service improvements.

IT Procurement

Sourcing and supplying market leading hardware and software solutions at competitive rates.

Third Party Management

Management of third party IT issues with application and service providers, including the management of third party support cases on behalf of the client.

IT Strategic Roadmap

We provide strategic advice on short-term and long-term IT plans using IT roadmap techniques.