info@uplift.com +44 (0) 800 123 4567 No.1 Abbey Road London W1 ECH UK

Managed IT Support

Based in London, we provide managed IT support services to businesses across the UK.

We understand our managed IT support service is only as good as our staff. Which is why we invest in our staff training and development to provide proactive 24/7 IT support, 365 days of the year. Our highly efficient managed IT support service covers everything from hardware software, mobile devices, peripherals and other related services.

Managed IT Services

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Account Management

Regular account management meetings to report on helpdesk statistics, review our service and understand any potential service improvements.

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Primary & Backup Engineer

Dedicated primary and secondary technical engineer for familiarity and continuity to ensure knowledge of systems, people and environment.

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Routine Site Visits

Routine site visits to conduct a series of proactive maintenance checks, systems reporting and resolve any support issues users may have.

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IT Strategic Roadmap

We provide strategic advice on short-term and long-term IT plans using IT roadmap techniques.

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Onsite & Remote Support

Unlimited onsite and remote support for server, network, application and user devices. With around 95% of support calls resolved remotely.

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Advanced Endpoint Monitoring

Real-time endpoint monitoring for servers and network devices to detect performance issues and outages.

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Our Core Values

Innovation

We strive to bring our clients the latest technology hardware and software on the market.

Excellence

Delivering excellent IT support services and solutions to our clients on a daily basis.

Teamwork

Great communication and internal processes to increase staff productivity.

Service

We aim to build long-lasting business relationships based on trust and proactive services.

Qualified Engineers

Ambient Computer Services deliver a professional and proactive support service with our experienced and qualified IT engineers. We place a large emphasis on training members of staff on the latest technologies in order to improve the service given to our clients. We believe in continually improving our staff skill set and knowledge of business systems and applications to ensure the proactive support service we supply our clients.

Onsite and Remote Support

We specialise in providing both Mac and PC support to companies, from start-ups through to large SMEs throughout the UK with around 95% of support calls fixed remotely. Although a large portion of our support is provided remotely through proactive monitoring and remote tools, we also provide our clients scheduled routine site visits and onsite support call-outs in the event of critical and high priority support cases.

Learn more

Speak to our technical sales team

To book your free no obligation IT review, please fill out the contact form below to speak to one of our technical sales specialists.