SILVER PACKAGE

Remote Support

Site visits - quarterly / bi-annual

Monitoring - Servers

Account Management – Quarterly

24/7 – Optional (additional costs)

Emails Us - sales@ambico.co.uk

Purchase Plan

GOLD PACKAGE

Onsite & Remote - Support

Site visits - Monthly / quarterly

Monitoring - PCs & servers

Account Management – Quarterly

24/7 – Optional (additional costs)

Emails Us - sales@ambico.co.uk

Purchase Plan

PLATINUM PACKAGE

Onsite & Remote - Support

Site visits – Monthly / quarterly

Monitoring – PCs & servers

Account Management – Quarterly

24/7 - Support included

Emails Us - sales@ambico.co.uk

Purchase Plan

What is included?

Onsite & Remote Support

Unlimited onsite and remote support for server, network, application and user devices. With around 95% of support calls resolved remotely.

Primary & Backup Engineer

Dedicated primary and secondary technical engineer for familiarity and continuity to ensure knowledge of systems, people and environment.

Routine Site Visits

Routine site visits to conduct a series of proactive maintenance checks, systems reporting and resolve any support issues users may have.

Advanced Endpoint Monitoring

Real-time endpoint monitoring for servers and network devices to detect performance issues and outages.

Account Management

Regular account management meetings to report on helpdesk statistics, review our service and understand any potential service improvements.

IT Procurement

Sourcing and supplying market leading hardware and software solutions at competitive rates.

Third Party Management

Management of third party IT issues with application and service providers, including the management of third party support cases on behalf of the client.

IT Strategic Roadmap

We provide strategic advice on short-term and long-term IT plans using IT roadmap techniques.

Book a free consultation now

IT Support Packages

SILVER PACKAGE

GOLD PACKAGE

PLATINUM PACKAGE

What is included?

Onsite & Remote Support

Unlimited onsite and remote support for server, network, application and user devices. With around 95% of support calls resolved remotely.

Primary & Backup Engineer

Dedicated primary and secondary technical engineer for familiarity and continuity to ensure knowledge of systems, people and environment.

Routine Site Visits

Routine site visits to conduct a series of proactive maintenance checks, systems reporting and resolve any support issues users may have.

Advanced Endpoint Monitoring

Real-time endpoint monitoring for servers and network devices to detect performance issues and outages.

Account Management

Regular account management meetings to report on helpdesk statistics, review our service and understand any potential service improvements.

IT Procurement

Sourcing and supplying market leading hardware and software solutions at competitive rates.

Third Party Management

Management of third party IT issues with application and service providers, including the management of third party support cases on behalf of the client.

IT Strategic Roadmap

We provide strategic advice on short-term and long-term IT plans using IT roadmap techniques.

Book a free consultation now

To book your free no obligation IT review contact us on 020 7537 7080 or email sales@ambico.co.uk to speak to one of our sales specialists.