Silver Package Quote

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Essentials

Please fill out the information below.

Number of users

Number of servers

Applications

Microsoft SharePoint

Microsoft Office 365

Microsoft Exchange

Microsoft SQL Server

Remote Desktop Services

Citrix Server

Other

RSV Frequency

24/7 Support

Email Quote

Detailed List

Total

What is included?

Remote Support

Unlimited remote support for server, network, application and user devices. With around 95% of support calls resolved remotely.

Primary & Backup Engineer

Dedicated primary and secondary technical engineer for familiarity and continuity to ensure knowledge of systems, people and environment.

Routine Site Visits

Routine site visits to conduct a series of proactive maintenance checks, systems reporting and resolve any support issues users may have.

Advanced Endpoint Monitoring

Real-time endpoint monitoring for servers and network devices to detect performance issues and outages.

Account Management

Regular account management meetings to report on helpdesk statistics, review our service and understand any potential service improvements.

IT Procurement

Sourcing and supplying market leading hardware and software solutions at competitive rates.

Third Party Management

Management of third party IT issues with application and service providers, including the management of third party support cases on behalf of the client.